Product Owner ServiceNow (in-house position)

Description: Description du posteHaving a confirmed experience of 5 years minimum, the profile, opened within the IT department of the Devoteam group, targets a functional specialist in ITSM/ITBM. It shall ensure the role of Product owner of the various ITSM/ITBM instances managed by the IT department.Up to now, 2 instances are on the profile focus: internal Group usage instance for ticketing and projects, and instance addressing Group entities with a need of ticketing or project sharing with their customersIt will be responsible for evolving the instances (front office, backoffice) according to the needs expressed by the internal stakeholders.Details of missions :Organize the demands coming from the different stakeholders (e.g IT domain responsibles, business teams ): instruct, prioritize and schedule themDefine the sliding roadmap and define the budget for the targeted instancesAnimate the steering committee with the various actors (development team representatives, IT operation director, ?)Coordinate the actions of the development teamOrganize and follow up the project time plan in relation with the development team and the stakeholders Organise test acceptanceManage the relationship with the group entities, related to these instancesAdvice Process owners, Service Delivery managers in the usage of the instances, in collaboration with the IT services governance PMOContribute to the continuous quality improvement of the IT servicesKeep a close eye on SNOW platform evolution and report potential interest of new features solutionsManage the relationship with SNOW software editor: account manager, product owner and supportManage specific projects involving Snow instancesPropose adhoc SNOW dashboards for activity follow up when requestedTrain & educated IT department teams to the usage of ServiceNow for ITSM & ITBM processesQualificationsRequired skills :ITIL certifiedFunctional knowledge on ITSM and ITBMProject management (mainly agile)Product owner capacities, in order to define consistent and efficient roadmap and follow upValidated experience of at least 5 years depending on the courseOptional skills :ServiceNow platform administration (certified)Knowledge of API managementExperience in an international team contextVery good speaking and writing skills in English (at least C1 level). Other languages will be a plus, especially French.Initiative, autonomy, team spiritGood written and oral communication, both to technical teams, management and internal customersGood leadership. Ability to motivate, support and develop teamsThe position is to be located in any main entity (France, Spain, Portugal, Germany, Denmark, Sweden, Czech Republic, KSA, ...) of the group with regular physical meetings at Levallois-Perret (Paris). Different trips to the group sites will be occasional.All our positions are open to people with disabilities.