Senior Enterprise ?Support? and Onboarding ?Representative?

Description: Title: Senior Enterprise ?Support? and Onboarding ?Representative? Location: UK / Europe (Remote) Division: Agriculture About Trimble Agriculture The Ag division builds precision farming systems, including displays and automated guidance systems for agricultural vehicles. Farmers use our guidance systems to automatically steer their tractors with highly accurate GPS/GNSS based control. Our display systems automatically control farm implements performing operations like planting seeds, spraying fertilizer, and measuring crop yield in an optimal way based on soil conditions and agronomist prescriptions. Our displays send the farm data to our web-based farm and fleet management system Trimble Ag Business Software. Through this ecosystem, customers can manage all their in-field applications remotely and certify that the right product was applied at the right field bringing significant savings on inputs and labour. In addition, the system enables a more effective plan for the new crop season to increase productivity. Job? ?Summary The? Senior Enterprise ?Support? and Onboarding Representative ?is? ?an? ?integral? ?part? ?of? ?the? ?agriculture? ?technical? ?support? ?team.? ?In? ?this? ?position,? ?you? ?will? ?play? ?a? ?central? ?role? ?in? ?providing? ?advanced? ?level? ?assistance? ?to? enterprise customers, ?business? ?partners,? ?resellers, and? ?internal? ?Trimble? ?teams? ?relating? ?to? ?product? ?information? ?and? ?technical? ?support.? ?This? ?role? ?also? ?channels? ?information? ?in? ?educating? ?dealers? ?and? ?customers? ?on? ?the? ?benefits? ?and? ?uses? ?of? ?Trimble? ?Ag? ?solutions, as well as assisting sales team with enterprise technical demos.? ?You? ?will? ?be? ?a? ?trusted? ?resource? ?that? ?is? ?capable? ?of? ?building? ?bridges? ?and? ?helping? ?our? ?channel? ?envision? ?how? they? ?can? ?use? ?Trimble? ?Ag? ?solutions.? ??Success? ?in? ?this? ?position? ?involves? ?time? ?spent? ?on? enterprise ?training,? ?teamwork,? ?time? ?invested? ?in? ?technical? ?support? ?related? ?issues,? ?and? ?responsibility? ?to? ?provide? high level of ?customer? ?care? ?&? ?support.? ? ? Responsibilities In? this role, ?you?r primary ?responsiblilty will be ? for ? ensuring enterprise customers are successfully onboarded?. In addition you will support resellers? ?with? ?technical? software and connected farm issues. In? ?some? ?cases,? ?this? ?may? ?also? ?require? ?traveling? ?to? ?business? ?partner? ?locations? ?or? ?customer? ?sites? for training purposes (post COVID-19 restrictions).? ?Technical? ?support? ?agents? are? ?also? ?responsible? ?for? ?answering? ?all? ?systems?-related? ?questions? ?and? ?responsible? ?for? ?providing? ?resolution? ?to? ?technical? ?issues.? This? ?includes? ?but? ?is? ?not? ?limited? ?to the following critical? competencies:? ? Lead and deliver a training program that supports TRMB connect & scale strategy Ensure successful onboarding of Enterprise customers from both a hardware and software perspective Support sales functions as a technical expert/consultant for the solutions Provide? ?fast? ?&? ?efficient? ?customer? ?Tier? 3 ?service? ?to? ?business? ?partners,? ?dealers?, and? enterprise customers Develop and manage relationship with resellers and enterprise accounts, being accountable for their updates and technical requests to improve their experience and retention Work closely with various product and engineering teams for technical support escalations and product issues resolution Write technical requirements for additional features and or enhancements for enterprise accounts Build and update training materials and how-to user guides Provide VOC to product teams and business leaders Collaborate? ?with? ?colleagues? ?to? ?exchange? ?information? ?to? ?refine? ?and? support ?sale ?strategies? Assist? ?internal? ?individuals? ?to? ?understand? ?the? ?more? ?technical? ?aspects? ?of? ?Trimble? ?Ag? ?solutions? ?on? ?how? ?they? ?solve? ?specific? ?customer? ?problems? Be? ?current? ?on? ?competitor? ?product? ?offerings? ?(features,? ?benefits?, ?and? ?customer? ?interest? ?in? ?these? ?products),? ?report? ?information? ?internally? ?together? ?with? ?recommendations? ?as? ?required? ? Actively bring insights for improvements on the Customer Success strategies Ability? ?to? ?provide? ?professional? ?communication? ?with? ?peers,? ?manager,? ?and? ?upper? ?management? Ability? ?to? ?solve? ?problems? ?using? ?a? ?creative? ?and? ?logical? ?mindset Ability? ?to? ?operate? ?successfully? ?within? ?a? ?matrix/multifunctional? ?business? ?organization Identify opportunities for cross-sell and up-sell Support the annual licencing renewal programme for Enterprise customers Skills? ?&? ?Experience? ?Required Associates or bachelors degree? ?in? ?Ag? ?Engineering,? ?Ag? ?Business,? ?or? GIS (?industry?-?related? ?field? experience can supplement these education requirements) Possesses? ?strong? ?communication? ?skills,? ?both? ?verbal? ?and? ?written? Proficient? ?in? ?presenting? ?and? ?public? ?speaking,? ?including? ?technical? ?training? ?and demonstrations? Minimum of four years experience in technical customer? ?service?/support and or technical training Experience? ?with? ?Microsoft? ?applications? ?&? ?comfortable? ?learning? ?new? ?computer? ?applications Ability? ?to? ?collaborate? ?with? ?team? ?members? ?both? ?in?-?person ?and? ?virtually? with enthusiasm Must? ?be? ?a? ?team? ?player,? ?be? ?able? ?to? ?leverage? ?resources? ?through? ?sound? ?organizational? ?skills? ?and? ?team??work Demonstrated technical capability with a strong competency with Ag field and office software Possess? ?strong? ?problem?-solving? ?skills? Fluent in English and at least one other European language Travel? ?Requirements (Post COVID-19 Restriction) ?There? ?is? ?some? ?travel? ?required? ?in? ?this? ?role? ?(about? ?25%?)? ?-? ?including? ?travel? ?to? ?a business? ?partner? ?or? ?customer? ?locations,? ?trade? ?shows,? ?visit? ?strategic? ?accounts,? ?other regional? ?trips? ?to? ?support? ?the? ?Trimble? ?Ag? ?team Information to Review: The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division. Trimble Trimble Agriculture Trimble Agriculture's Blog Videos to Review: Trimble: Innovation at its best Trimble: A History of Outstanding Innovations Trimble Agriculture Solutions Trimble Agriculture Intro Our Company Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business. Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success. Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. #AG #ONBOARDING #LI-LG1