Senior Customer Solutions Manager, Public Sector

Description: DESCRIPTIONJob summaryAs an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS French Public Sector customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.In the role, you will be a critical partner to our French customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption.Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.Key job responsibilitiesYou will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer?s cloud journey.At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer?s challenges through new ideas, tools and mechanisms.You will evangelize AWS services and influence customers for adopting them.You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation.You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.A day in the lifeAbout UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon?s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn?t about how many hours you spend at home or at work; it?s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we?re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About the teamThe French Public Sector is fast growing team of passionate and talented people that want to make a difference to the societies we live in.We address state owned companies, central and local government, healthcare, education and non profit organizations.BASIC QUALIFICATIONSDo you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Successful candidates will have :? Experience leading complex, large scale. IT/digital/business transformation programs? Experience in a senior customer facing role? Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level? Strong organizational and troubleshooting skills with precise attention to detail? Fluent French and EnglishTravel 30 to 40% of your time in FrancePREFERRED QUALIFICATIONS? Direct experience implementing AWS/cloud services? Robust understanding of key technology and market trends? PMP and/or SCRUM/Agile, SAFe certified