Customer Service & Logistics Specialist (H/F)

Description: As CS & Logistics Specialist, you?re in charge of the Logistics activity management for one of our Logistics Partner (Finished Goods or VISIT POS or Events). It includes the stock management (movement postings, stock analysis, Old Stock, destructions?) and the relationship with the Logistics Partner. You are the point of contact for HQ and internal requests towards logistics activity for this Partner.You are also in charge of several customers, including orders processing, invoicing, and litigations and penalties management.ResponsabilitésZones où utiliser vos forcesLes reponsabilités que nous vous confierons:Stock movement postingsStock reconciliation and alignment of inventories between SAP and 3PL WMSFollow up the inventory turnover to avoid non-usable products and make recommendationsOrganize destructions with our PartnerManage operations of rework in the warehouseMonitor stock level accordingly to the storage capacity of the warehouseVerify the monthly invoices from the Logistics PartnerUpdate the Logistics Partner Master DataVerify the monthly invoice and update the reporting cost accordinglyMonitor the KPIs of the Logistics PartnerOrganize and lead the monthly meeting with the Logistics PartnerOrganize and lead a 3PL Tender in collaboration with the Customer Service & Logistics ManagerProcess customer orders for the banners you?re in charge ofCheck all orders in hand respect our CGV (quantity, price, delivery time). Secure and guarantee deliveries to final destination on time and in fullManage stock issues by being proactive: informing the customers and suggesting solution(s)Create and maintain good relationship with all customers ? Internal and externalEnsure minimal amount of litigations through proactive communications with customers and internal stakeholders ? and solve to open ones ASAP!Follow up on customer orders and communicate difficulties.Assist KAMs as an operational support ? added sales through positive interaction with customers purchase managersLaunch invoicing process (on-line and manual) on a daily basisCreate returns and credit / debit notesManage litigation and penalties: handle damage claims from customers and processing with SAP including the handling of any customer complaints, update the litigations databaseDevelop and upgrade internal toolsNew improvement projectsEXPERIENCECompétences et expertiseimportant pour ce poste:2-4 years relevant hands-on experience in any of these areas: customer service, logistics and transport, planning, supply chain management for FMCG orientated businesses.AutonomousOrganization abilityHigh level of whole supply chainReliableOutlook knowledge is appreciated along working knowledge of SAP R/3 Sales and Distribution module & APOEngineer or Commerce graduate